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25 articles in this collection
Written by Brent Wimmers

Smartpay (SmartConnect) Eftpos not connecting

What to do when posBoss is no longer connected to the Smartpay SmartConnect Terminal?
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Written by Brent Wimmers
Updated over a week ago

posBoss is Slow to respond

Here's what to do if your iPad or posBoss is slow or lagging.
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Written by Brent Wimmers
Updated over a week ago

Unable to Print

I can't print! What do I do if printing stops altogether?
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Written by Brent Wimmers
Updated over a week ago

Integrated eftpos transaction issues

When things don't go right with the automatic sending of bill totals to your eftpos terminal.
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Written by Brent Wimmers
Updated over a week ago

iPads not syncing with each other

My iPads aren't talking... iPads are not sharing tabs... taking a long time to sync.
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Written by Brent Wimmers
Updated over a week ago

iPad Not Syncing to Management Site

My data is not appearing on the management site dashboards or reports.
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Written by Brent Wimmers
Updated over a week ago

posBoss iPad App is crashing

What to do if the iPad app crashes to the home screen
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Written by Brent Wimmers
Updated over a week ago

Smartpay (Smartlink) Eftpos not connecting

What to do when posBoss is no longer connected to the Smartpay Smartlink Terminal?
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Written by Brent Wimmers
Updated over a week ago

Verifone Eftpos not connecting

What to do when posBoss is no longer connected to the Verifone Terminal?
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Written by Brent Wimmers
Updated over a week ago

One tab showing on two tables

What to do when one tab appears on two tables and what causes it.
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Written by Brent Wimmers
Updated over a week ago

Two tabs appearing on one table

How to deal with double tabs on a table and what causes it.
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Written by Brent Wimmers
Updated over a week ago

Why is there a variance on my sales report?

Variances between transactions and items moved totals on the Sales report.
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Written by Brent Wimmers
Updated over a week ago

Dashboard Error - Negative values are invalid for a pie chart

How do I fix the error - Negative values are invalid for a pie chart on my dashboard?
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Written by Brent Wimmers
Updated over a week ago

Unable to Cash up - Tabs are unsettled.

"All open tabs must be settled" error message when trying to cash up.
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Written by Brent Wimmers
Updated over a week ago

Restart your subscription when cancelled

My iPads were kicked out - How do I get up and running again?
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Written by Brent Wimmers
Updated over a week ago

Printing is Intermittent or delayed

Printer only working sometimes? posBoss stops and starts printing?
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Written by Brent Wimmers
Updated over a week ago

Order Dockets Not Printing

Orders are not printing, but everything else is printing fine.
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Written by Brent Wimmers
Updated over a week ago

Cash Drawer Won’t Open

What to do when the cash drawer doesn't open.
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Written by Brent Wimmers
Updated over a week ago

Tabs disappear from posBoss iPad app

Customer tabs no longer appearing in the tabs area in posBoss
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Written by Brent Wimmers
Updated over a week ago

Management Site Issues

Unable to save items or menu? Report not showing the correct information? Screen has frozen?
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Written by Brent Wimmers
Updated over a week ago

BNZ PayClip - Not Connecting or Receiving errors

Terminal Status window says the terminal is not connecting. Unable to process card payments or Session Expired errors.
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Written by Brent Wimmers
Updated over a week ago

Eftpos transaction successful but posBoss doesn't close off

My payment went through but posBoss hasn't closed the card transaction
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Written by Brent Wimmers
Updated over a week ago

Emoji Staff Logins - Unable to login with emojis

Unable to log in with emojis to the posBoss app? How to refresh the app so new staff members can log in.
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Written by Brent Wimmers
Updated over a week ago

Xero Issues

Not syncing to Xero? Unable to send cash up to Xero? Can't connect to your Xero Account?
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Written by Brent Wimmers
Updated over a week ago

iPad Battery no longer retains charge

Some things to check if your iPad battery depletes quickly
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Written by Brent Wimmers
Updated over a week ago