How to update posBoss

Updating the posBoss app is as easy as updating any app on your phone or iPad. Simply head to the Apple App store and press Updates at the bottom of the page. Locate posBoss and press the Update button.

Important note: We recommend a manual update for the smoothest and most stable upgrade experience. Click the button below to find out how.

How will the update install?

When the upgrade is running you may see the screen below. It should only take 15-30 seconds to complete. 

If it has taken longer than 3 minutes, please follow the process below to fully delete and reinstall posBoss to get things back on track.

After the process has completed, posBoss will open. If there are any further actions required, you will see an exclamation mark displayed on the device status icon.

Tap on the icon for further information and follow the instructions to ensure all the new features have properly installed. 

For those with automatic app updates turned off (Recommended):

The posBoss badge will appear and you can install when you’re ready. We highly recommend the process at the end of this message for a seamless upgrade.

For those with automatic app updates on:

posBoss will install in the background some point over the next week. If you do have any issues (kicked out to login screen or unable to log in) please follow the process below and you’ll be fixed right up. 

We really hope you enjoy the new features and, as always, get in touch with any questions, feedback or issues.

Whoops, we have an issue after the release. What do I do?

To manually upgrade or If you do have any problems, a full delete and reinstall of posBoss should sort you out and only take a couple of minutes. If issues continue, please get in touch straight away and we’ll be right with you to get you working again.

Here’s how to delete and reinstall posBoss:

Preparation: 

  1. Make sure you have noted down any Pre-Defined tabs (if used) as these will need to be set up again.
  2. Go to Settings > History and make sure all the orders and transactions have a green tick against them. If not, get in touch with posBoss support.

To delete and reinstall:

1. Close out and Delete posBoss by pressing and holding the app icon for a few seconds. then click the X at the top left. 

2. Go to the App Store. 

3. Search for posBoss 

4. Select posBoss and Press the download button.

The posBoss app will start to download. When complete you will need to sign in again with your posBoss credentials then select the till and confirm. Re-enter any pre-defined tab details, your eftpos IP address, and sync the menu once. You’re done!

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