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Why are there variances in my cash up?
Why are there variances in my cash up?

How to know what to look for if there are cash and card variances in cashup.

Brent Wimmers avatar
Written by Brent Wimmers
Updated over a week ago

You should expect to see a certain level of variance in cash ups. This often comes down to basic human error - forgetting to put that muffin sold for cash through Bustle, pressing the wrong payment type and so on...

However, if you are seeing large amounts of variance frequently, there are a few things to look out for.

Check the following:

  1. Are your daily Actual eftpos totals being correctly entered into the Cards page on the cash up? Are you including all the Eftpos, Visa, Mastercard and other card totals? 

  2. Is your reporting period set correctly? Have a look in your Company Settings on your Bustle Hub. Click the Settings cog at the top right of the site then select Company Settings. (If you do cash ups after midnight - 12am to 12am isn't going to work. Try 2am to 2am)

  3. Are you settling all customer tabs every day? Tabs need to be settled daily or assigned to an account to reconcile the cash up properly.

  4. Has someone changed the float amount?

  5. Has any petty cash been entered correctly?

  6. Eftpos cutover times can cause havoc if they are not aligned to your opening hours. If you take a transaction after the cutover time, it will appear in the next day's settlement. Check these are set correctly by contacting your eftpos terminal provider.

  7. Integrated eftpos - Eftpos connectivity issues can affect the amount if the wrong selection is made. e.g.: The connection goes through to the Eftpos terminal and is successful, but the Connecting to eftpos Terminal screen does not close down properly. You should be prompted if the transaction was successful (yes/no). If the No button is selected, but the eftpos transaction was successful, there will be a variance, as the transaction will need to be settled again.

  8. External factors affecting the cash totals (float discrepancies, forgotten/lost petty cash dockets, theft, incorrect change given)

  9. Staff selling goods but forgetting to enter into Bustle

  10. Refunds given but not entered in Bustle

  11. Deleting and reinstalling the Bustle app while there are unsaved transactions/orders in the history of the iPad app, (Unsaved orders/transactions would appear with a red exclamation mark in history)

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