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Can I reverse a payment made on a voucher in error?
Can I reverse a payment made on a voucher in error?

I've accidentally paid a voucher credit twice. What can I do?

Brent Wimmers avatar
Written by Brent Wimmers
Updated over a week ago

If you have accidentally paid for a voucher twice,  follow these steps to rectify the amount (Please note that your cash up will still be out but the voucher will be correct) :

  1. Create a new item from your Bustle Hub called something like 'Voucher Charge Fix' 

  2. Give that item the sale price equivalent to what was credited by mistake to that voucher. Alternatively, make it a miscellaneous priced button where you can enter in the price on the till.

  3. Add this item to your menu & press Save

  4. On the Bustle iPad app, Select Settings > Sync Menu

  5. Select the new item 'Voucher Charge Fix' and add it to a new order.

  6. Charge  the order to the voucher that needs the refund

  7. Select Confirm.

  8. On your Bustle Hub - remove the 'Voucher Charge Fix' from your menu. Press Save

  9. On the Bustle iPad app select Settings > Sync Menu

Make a note for your financial system that explains the variance in your cash up. There is no way currently to reverse the payment itself in Bustle on accounts and vouchers.

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