All Collections
How Do I?
Integrated Payments
Tyro - Can I refund a surcharge amount made on Tyro with Bustle integration?
Tyro - Can I refund a surcharge amount made on Tyro with Bustle integration?

Can I refund a portion/total amount of a surcharge using Bustle and Tyro?

Brent Wimmers avatar
Written by Brent Wimmers
Updated over a week ago

As the surcharge is handled by the Tyro terminal, Bustle is unable to refund the surcharge applied to each item or the bill. The amounts are recorded but only able to be used in cash up and reporting figures.

So if you do need to refund the surcharge amount we would recommend processing the refund manually on your Tyro Terminal. 

Following that, in Bustle you may want to refund the items for stock purposes, as cash. This will result in a variation between Cash/Card totals when you complete cash up. You will be up on Card and down on Cash for the day. The values should be equivalent to each other. 

Did this answer your question?