Connection Issues

If there is an issue connecting to the BNZ PayClip from posBoss you will see this window:

posBoss - Connection Error with BNZ PayClip

We've built in the troubleshooting steps to follow so please follow the 6 steps shown but if you're still stuck, get in touch with posBoss support via the management site.

Session Expired Error

The BNZ connection between posBoss and the PayClip can will expire daily and you will get a "Session Expired" error. This is a security measure put in place on the payments side.
At the start of the day you will need to go to the Eftpos Admin Functions page in the posBoss iPad app, disconnect and then login again using your email and pincode. 

Should you continue to get the session expired error after logging in again call BNZ straight away on the number below.

Other Errors - Unable to process payments

If you are able to connect to the BNZ PayClip from posBoss but are getting errors when trying to swipe or tap cards, give the BNZ PayClip support team a call on
0800 729 254

Did this answer your question?