Issues with Eftpos connections can occur due to several reasons, the most common ones being a change has happened to your network or there is an issue with your router/wi-fi. This shouldn't happen often and if it does, it's best to contact an IT professional to get you set up properly.

Let's see if we can get to the bottom of your Eftpos issues:


For all terminal issues, it always helps to:

  1. Make sure the correct Eftpos supplier is selected in the management site (under Setup > iPad Setup), especially if you've recently changed terminals

  2. Disconnect and reconnect

  3. Make sure you have a strong and dedicated connection for all posBoss hardware

  4. Delete/reinstall the posBoss app

  5. Reboot the router, iPad, and Eftpos terminal

Have you lost connection to your Eftpos terminal?

Each terminal is slightly different so select the one you have for the correct troubleshooting steps:

Smartpay (Smartconnect)

Smartpay (Smartlink)

Verifone

Windcave

Tyro

Can't find the Eftpos button in the posBoss app settings?

You may need to check your settings on the management site

Is your Eftpos integrated with posBoss but no longer working?

This includes two common scenarios we see and fixes for it:

  1. Transaction goes through to the terminal but the posBoss payment doesn't close off as successful

  2. Transaction is sent out by posBoss but doesn't make it to the Eftpos terminal and closes off

Finally, if you've tried everything we've advised and nothing works, it's best to contact an IT professional or the technical team of your Eftpos provider.

Did this answer your question?