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posBoss and dojo terminal not connected
posBoss and dojo terminal not connected

What to do when posBoss is no longer connected to the dojo payments terminal?

Brent Wimmers avatar
Written by Brent Wimmers
Updated over a week ago

Most likely causes: Changes on your network or an issue on the router.

Quick Fixes:

  • Check the iPad and dojo terminal are on same network. Do this in your iPad settings > Wi-Fi

  • Close and restart the posBoss app.

  • Reboot both the iPad and dojo terminal.

  • Check the posBoss settings - on the iPad app go to Settings > Eftpos (it's an Australasian word for payments ๐Ÿ˜€). Are you connected? Try reconnecting if not.

  • Have you swapped to a new terminal? You may need to do a full Delete and Reinstall of posBoss to refresh the settings and allow you to set up again.

Is the Eftpos button no longer appearing in settings?

Is the Eftpos transaction successful but posBoss hasn't closed it off for some reason?


Most payment issues that occur between posBoss and payment terminals are caused by underlying issues on the Network or Router. Rebooting the router may help in the short term but if intermittent connection issues persist, check out the following article:

Further troubleshooting:

  1. Try restarting your router. Turn off the router for a full 2 minutes, then restart it. Leave it for another couple of minutes. Please note: If you have Star printers, the IP address may have changed so you may need to Search for printers again to locate them - in the posBoss printer settings.

  2. Have there been any recent changes on your network? You may need to contact your IT provider to assist.

If none of the steps above work, it may pay to contact dojo or posBoss support - we'll help you get back on track!

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