Most likely causes: Verifone terminal not set up correctly, Verifone update issues, changes on network or configuration, network/router issue.
Key Points
The correct IP address of your Verifone terminal needs to be entered into the Bustle Till by navigating to Settings > Eftpos (e.g. 192.168.1.54). If the IP address appears as 192.168.0.99, it needs to be corrected.
Contact your Verifone supplier for help locating the terminal's IP address.
Ensure both your Bustle iPad and Verifone terminal are connected to the internet.
Host is Down, unable to connect or transaction refused errors when trying to connect.
These are the most common and they mean the terminal is not set up to work correctly with Bustle.
Contact your Verifone terminal provider and ask the following:
Request a support person experienced with Bustle setups. Remind them that Bustle is iPad-based.
Has the terminal been set up for IP interface listening on port 20001?
Is the terminal using a static IP address?
Has Vericentre been updated recently?
If so, was the template used compatible with integrations? Confirm that the UIA is set for IP & Port 20001.
If the technician checks these but the issue persists, or if they’re unsure, let us know so we can involve Verifone’s tech team.
Information needed for Verifone Tech Team support
To make the process as quick as possible, please send us through the following
The Terminal ID or Serial Number (S/N) of the terminal affected?
The error message you get?
Who is your Verifone terminal supplier?
Troubleshooting other issues
Having ongoing intermittent issues with connecting to EFTPOS?
These issues are often caused by router problems. A router reboot may provide a temporary fix, but if the issues persist, check our troubleshooting guide for ongoing intermittent issues:
Eftpos button has disappeared
Is the Eftpos button no longer there? Click here.
Eftpos transactions successful but Bustle doesn't close it off?
Is your terminal not sending the information back to Bustle? Click here.
Pressing Enter after cancelling a transaction
Depending on your terminal setup, you may have to press enter after cancelling a transaction on the terminal to send this information back to Bustle. To remove the need to press enter, contact your Eftpos terminal provider to get them to configure this for you.
My eftpos cutover doesn't reconcile with my cash up
Check with your Eftpos terminal provider what your cutover times are and make sure they match your trading hours.
Are your team putting through manual transactions that aren't recorded in Bustle? If this is happening and causing issues, speak with your Eftpos terminal provider to configure manual payments to be accessed via a menu to make it less easily accessible.
Error: Socket Closed by Remote Peer
This can be fixed by the eftpos NZ helpdesk or your payment supplier. The technical info to tell them if they are unsure here - they need to set the POSLink port back to 4444