Bustle iPad app is slow to respond

Here's what to do if your iPad or Bustle is slow or lagging.

Brent Wimmers avatar
Written by Brent Wimmers
Updated over a week ago

Bustle has been designed to be snappy and efficient and able to handle large amounts of transactions. It should never be slow!

Most likely slowness culprit: Not all of the iPads running Bustle are being cashed up, an old iPad has seen better days, or lots of accounts with months worth or transactions sitting on them.

Quick Fixes:

  1. Check how full the iPad is: iPad Settings > General > Storage & iCloud usage. How much space is showing in Available? (you'll want at least 25% free space)

  2. Fully close and restart the Bustle app and reboot the iPad. (should be done once a day)

  3. Do you have more than one iPad ? Are any of the others not being cashed up daily - whether used or not? This can cause data problems that worsen over time. If so, follow the steps in this article to fix.

  4. Are all of your iPads running the correct Apple operating system (iOS) to be using Bustle? Check the latest iOS HERE then check your iPad under Settings > General > About > Version. Check out this article if you cannot get to the latest iOS version. If you have an older iPad in the mix, you may need to consider retiring it and purchasing a newer one.

  5. Do you have old customer accounts sitting on Bustle that haven't been cleared / settled in a long time (usually staff or admin accounts). If so, it's best to settle them which clears those old transactions from the iPad - the history is still available on your Bustle Hub.

  6. Are you on the latest version of Bustle? (Any updates showing in the app store?) 

  7. If all else fails, follow the step in our trusty Delete and reinstall of Bustle article. This will correct any Bustle system issues.

Still slow? Ok let's take a look at your iPad. 

Check out which version of iPad you are using:

To smoothly run Bustle, we recommend using nothing earlier than iPad Air 2 or the iPad mini 3. Your iPad needs to be running iOS 14 at the very least.

If you do have an older model and you want to try to squeeze some more life out of it you can try the following  - but in the end, replacing the iPad is the best solution. Older iPads tend to stop working in the middle of a busy shift - NOT the best time to be running out to buy a new iPad.

  • Fully delete any apps you don’t need on the iPad. Normally this is everything except Apple default apps and Bustle.

  • Disable Background App Refresh. iPad Settings > General > Background App Refresh - Don't turn this off if using streaming apps like Spotify.

  • If you are trying to stream Spotify off an old iPad as well as use Bustle - consider upgrading your iPad.

A few other things you can try (you may need to google how to) are:

  • Clearing your browser cache (Safari or Chrome)

  • Turning off Location Services (under Settings > Privacy)

  • Turning off Siri & Search (under Settings > Siri & Search)

  • Enable Reduce Motion (Settings > General > Accessibility and tap the slider for Reduce Motion)

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