Do you have a Windcave terminal? Let's get your terminal and posBoss talking!
Before we start here's some things to note
What terminals can I use?
Integration is available with all Windcave terminals but the preferred terminals are the CHU200M, Move5000 & IWL25C.
Please Note: We highly recommend having a dedicated network, solely for posBoss and Windcave if you are setting up integrated eftpos. Other devices joining the network can cause communication issues.
Getting Set Up
1. Set up the Eftpos terminal for integration with posBoss
Once you receive the terminal give Windcave a call and ask them:
to configure the terminal and finalise the activation for integrated Eftpos with posBoss directly.
to provide you with the connection information - called the HIT credentials.
HIT Credentials will appear like this:
We recommend you send this information to your iPad where you can copy and paste it into the fields in posBoss as the key is quite long.
2. Set up posBoss for eftpos integration
Head to the posBoss Management site (https://app.posbosshq.com/)
Select your provider in Setup > iPad Setup on your Management Site.
Here you will see the Eftpos Integration selector. Click inside the button where it says None then select your provider - Windcave.
and finally, click Save.
Once your integration option is saved:
In the posBoss iPad till app go to: Settings and press Sync Menu.
After syncing is finished, fully close and restart the posBoss iPad till app (press the iPad’s home button twice, and swipe up on posBoss to close).
Open the posBoss iPad till app again then: Settings > Eftpos and select Payment Express then press Connect.
Follow the instructions on the page and complete the three fields with the information provided by Windcave.
Enter in your HIT credentials. They should be in the following format. If you get any username errors and they do not appear in the format below, please contact Windcave.
Settings & Printing
Once your HIT credentials are successfully saved you will see the Status window. Here you can select whether to print receipts through the till printer. Tick this on if you want this to occur (and if your terminal has no printer).
Should you need to make changes to the HIT credentials details press the EDIT button at the top right.
Should any of the fields appear with a red border after saving - this means that the information entered is incorrect and not saving - therefore you will not be able to connect.
If you press Connect and the connect screen freezes, try closing and restarting posBoss, then double check your credentials are entered correctly with no spaces.
To confirm your details, contact Windcave but don't hesitate to get in touch with posBoss support if you get stuck. The button below will take you through some troubleshooting.