You have a few payment options to consider when using Regulr - take payment onsite through cash or card, make them pay on the app on pickup, or let it ride until Sunday.
What happens on a failed payment?
However, on the odd occasion, when you let it ride until Sunday - a Regulr user's card fails to take payment. When this happens, we try charging the card a few more times, all the while sending them polite messages about supporting your business and making sure their card is available to pay their bill!! Their other option at this point is to pop into your venue and pay it off with cash or card.
What happens if payment failures continue?
On the odder occasion, if they don’t or can’t fix up their ability to charge the card we have to suspend their account. This means they can no longer order from you until payment has been sorted.
What can you do here?
At this point, you have their name, email address and amount owing. This will appear in your customer accounts on the management site - Accounts > Active Accounts > Regulr Customers. You also have their details on your account in Stripe Payments.
Any payment failures will appear against the list of Regulr customers names on the management site in red as below:
The system has tried charging their card a number of times and has sent them a number of emails explaining how to pay or how to get in touch with you to sort their bill.
Our final email to them states they have 24hrs to get in touch to sort the bill. Reach out to them via email first but If they don’t respond then you are within your rights to file a theft report with the authorities - something we can help point you towards, but can’t do on your behalf.