posBoss

Brent Wimmers

AJ Takla

posBoss Support

Answers to our most frequently asked questions.

FAQs

I've sold my business and the new owners want to use posBoss

Business Handover Options

A brief overview of creating an order, saving a tab and paying a bill

The posBoss till - Quick and Easy to use

A couple of quick videos to take you through how posBoss works and how upgrading to control helps your business.

posBoss Demo Videos

How does Regulr work with the posBoss till software?

Regulr - Demo video on how it works

Find out more about our mobile ordering and payment app - Regulr. How much does Regulr cost?

Mobile ordering with Regulr - What is Regulr?? How much does it cost?

Does posBoss have a paperless option, or kitchen display screen (KDS)?

Paperless - What is Paperless? What are the costs?

Can I set up a posBoss solution for my mobile food truck?

Mobile Setup for posBoss

Can I pay via direct debit from my bank account? Or can you only pay by credit card.

How can I pay my posBoss subscription?

Change my base plan or add/remove Paperless or Regulr add ons

How do I make a change to my posBoss Subscription?

How to change your credit card for subscription payments

Changing your credit card for posBoss payments

Will I be charged for changing my subscription when I press the Let’s Do It button? Is it Pro Rata? I received a bill that looks incorrect!

How are changes to posBoss subscriptions managed? Why is my payment more than expected?

Do I really need Wi-Fi to run posBoss

Refer us to a friend to get rewarded and free posBoss!

Get rewarded for referring a friend!

Subscription and Setup

What are the iPads, printers, cash drawers, stands and eftpos terminals that work with posBoss?

What hardware works with posBoss?

What model iPad and iOS version numbers does an iPad have to be to run posBoss

What iPads work with posBoss

Is there a list of compatible printers for posBoss? What if my printer is not on the list?

What printers work with posBoss

Hardware

This guide answers your frequently asked questions about the stocktake functionality

Stocktake FAQs

What are the categories and subcategories? The current list doesn't suit my business - what can I do?

Can I change categories and subcategories?

Total items moved vs cash & card sales? etc...

What do the Dashboard reports display?

Can you delete / remove a printer from printer settings in the iPad app?

How do I delete a printer?

Having trouble splitting items for payment that have been added using the multiplier?

Split payments using the multiplier

Can dockets and receipts have different font sizes?

Can I change the font size on orders?

What are the limits for structuring your menu in posBoss?

How many pages / tabs / sections can my menu have?

How to move the posBoss app to another iPad.

Can I swap posBoss to another iPad?

Can I have ongoing surcharges for credit card payments? Can I add tips from my card payments?

Can I set up credit card tipping and surcharges?

Cashing up all your iPads daily is required. Find out why...

Why do I need to cash up all iPads daily?

I've accidentally paid a voucher credit twice. What can I do?

Can I reverse a payment made on a voucher in error?

If I have applied a discount in error how can I fix it up.

Can I reverse a discount?

How we calculate the numbers on the "This is how you did last week" email.

Weekly Email Summary - how the numbers are calculated.

I've made some changes in the management site - How do I get them to appear on the iPad Till app?

Syncing your menu

What is the difference between printed orders and receipts and what do they look like?

Order Dockets and Receipts

How do I request a change or a feature that posBoss doesn't have?

Requesting a change to posBoss

What are posBoss working on? Is there a timeframe on my request?

What happens after I request a change?

What can I do if my cashup fails to print or I need another printed copy?

Can I reprint a cash up?

How to know what to look for if there are cash and card variances in cashup.

Why are there variances in my cash up?

Why are hospo'd items appearing as unassigned?

What are Hospo "unassigned transactions" in the sales report?

Why do my accounts print the entire history of transactions? Clearing an account.

Accounts keep printing the entire history of transactions...

How can you deal with mistakes made on accounts?

Can I reverse an assignment made on an account?

What appears on a receipt as opposed to an order docket? Do all modifications appear?

Do items or mods with no sales price appear on receipts?

How to open up the till drawer for a no sale.

Open the cash drawer without a sale

Why is there a small discrepancy between GST inclusive and GST exclusive amounts on the reports?

How is GST calculated in reports?

Some tips on managing voucher discounts in posBoss.

How to manage complex discounts

How do I do a cash out for a customer's eftpos transaction and how do I record petty cash receipts for when I've taken cash out of the till?

How do I do a 'cash out'?

How to find and reprint an old transaction or account payment receipt?

How to create an custom price or "open food" button where you can enter the sales price when creating an order.

FAQs

Subscription and Setup

Hardware

posBoss Management site and iPad app