FAQs

Answers to our most frequently asked questions.

Brent Wimmers avatar Tricia Andersson avatar
45 articles in this collection
Written by Brent Wimmers and Tricia Andersson

Weekly Email Summary - how the numbers are calculated.

How we calculate the numbers on the "This is how you did last week" email.
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Written by Brent Wimmers
Updated over a week ago

Can I copy a mod group or duplicate an item's mods?

Can we set up mod option sets or copy an item and its mods?
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Written by Brent Wimmers
Updated over a week ago

Can I reverse a discount?

If I have applied a discount in error how can I fix it up.
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Written by Brent Wimmers
Updated over a week ago

Can I reverse a payment made on a voucher in error?

I've accidentally paid a voucher credit twice. What can I do?
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Written by Brent Wimmers
Updated over a week ago

Order Dockets and Receipts

What is the difference between printed orders and receipts and what do they look like?
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Written by Brent Wimmers
Updated over a week ago

posBoss Demo Videos

A couple of quick videos to take you through how posBoss works and how upgrading to control helps your business.
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Written by Brent Wimmers
Updated over a week ago

Do I really need Wi-Fi to run posBoss

Do I need a wifi network to use posBoss
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Written by Brent Wimmers
Updated over a week ago

Staff Sales Summary Reporting

Can I see a breakdown of sales by staff member?
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Written by Brent Wimmers
Updated over a week ago

Transaction History Filtering

Can I filter the transaction history by payment type or staff member?
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Written by Brent Wimmers
Updated over a week ago

How do I delete a printer?

Can you delete / remove a printer from printer settings in the iPad app?
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Written by Brent Wimmers
Updated over a week ago

posBoss Cash Up reporting graph

A daily snapshot of variances and sales progress based on your daily averages.
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Written by Brent Wimmers
Updated over a week ago

Why do I need to cash up all iPads daily?

Cashing up all your iPads daily is required. Find out why...
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Written by Brent Wimmers
Updated over a week ago

The posBoss till - Quick and Easy to use

A brief overview of creating an order, saving a tab and paying a bill
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Written by Brent Wimmers
Updated over a week ago

Do items or mods with no sales price appear on receipts?

What appears on a receipt as opposed to an order docket?
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Written by Brent Wimmers
Updated over a week ago

How do I make a change to my posBoss Subscription?

Add the Control or Regulr add ons or change my base plan
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Written by Brent Wimmers
Updated over a week ago

Get rewarded for referring a friend! T&C's and all, the deets!

Refer us to a friend to get rewarded and free posBoss!
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Written by Brent Wimmers
Updated over a week ago

What happens after I request a change?

What are posBoss working on? Is there a timeframe on my request?
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Written by Brent Wimmers
Updated over a week ago

Changing your credit card for posBoss payments

How to change your credit card for subscription payments
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Written by Brent Wimmers
Updated over a week ago

What hardware works with posBoss?

What are the iPads, printers, cash drawers, stands and eftpos terminals that work with posBoss?
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Written by Brent Wimmers
Updated yesterday

Requesting a change to posBoss

How do I request a change or a feature that posBoss doesn't have?
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Written by Brent Wimmers
Updated over a week ago

Can I swap posBoss to another iPad?

How to move the posBoss app to another iPad.
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Written by Brent Wimmers
Updated over a week ago

What are Hospo "unassigned transactions" in the sales report?

Why are hospo'd items appearing as unassigned?
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Written by Brent Wimmers
Updated over a week ago

Can I set up credit card tipping and surcharges?

Can I have ongoing surcharges for credit card payments? can I add tips from my card payments?
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Written by Brent Wimmers
Updated over a week ago

How do I manage discount vouchers?

Dealing with discount vouchers or flyers in posBoss.
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Written by Brent Wimmers
Updated over a week ago

Mobile ordering with Regulr - What is Regulr?? How much does it cost?

Find out more about our mobile ordering and payment app - Regulr. How much does Regulr cost?
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Written by Brent Wimmers
Updated over a week ago

Changing your posBoss email address / posBoss login

How do I change the email address for my posBoss account login or subscription tax receipts?
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Written by Brent Wimmers
Updated over a week ago

Do we have Table map / layout?

Pre-defined customer tables or seating charts.
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Written by Brent Wimmers
Updated over a week ago

Syncing your menu

I've made some changes in the management site - How do I get them to appear on the iPad Till app?
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Written by Brent Wimmers
Updated over a week ago

Can I reprint a cash up?

What can I do if my cashup fails to print or I need another printed copy?
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Written by Brent Wimmers
Updated over a week ago

Can I change the font size on orders?

Can dockets and receipts have different font sizes?
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Written by Brent Wimmers
Updated over a week ago

Why are there variances in my cash up?

How to know what to look for if there are cash and card variances in cashup.
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Written by Brent Wimmers
Updated over a week ago

Can I reverse an assignment made on an account?

How can you deal with mistakes made on accounts?
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Written by Brent Wimmers
Updated over a week ago

Wastage

How do I record wastage?
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Written by Brent Wimmers
Updated over a week ago

The Eftpos button is not appearing in settings / How can I get eftpos integration?

How do I select my eftpos company?
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Written by Brent Wimmers
Updated this week

Open the cash drawer without a sale

How to open up the till drawer for a no sale.
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Written by Brent Wimmers
Updated over a week ago

Is eftpos integration included in my plan?

Can I get posBoss talking to eftpos on my subscription plan?
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Written by Brent Wimmers
Updated over a week ago

How many pages / tabs / sections can my menu have?

What are the limits for structuring your menu in posBoss?
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Written by Brent Wimmers
Updated over a week ago

Mobile Setup for posBoss

Can I set up a cable-free posBoss solution for mobile / food truck?
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Written by Brent Wimmers
Updated over a week ago

How to manage complex discounts

Some tips on managing voucher discounts in posBoss.
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Written by Brent Wimmers
Updated over a week ago

Accounts keep printing the entire history of transactions...

Why do my accounts print the entire history of transactions? Clearing an account.
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Written by Brent Wimmers
Updated over a week ago

Can I create a Miscellaneous priced Item button?

How to create an custom price or "open food" button where you can enter the sales price when creating an order.
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Written by Brent Wimmers
Updated over a week ago

How do I do a 'cash out'?

How do I do a cash out for a customer's eftpos transaction and how do I record petty cash receipts for when I've taken cash out of the till?
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Written by Brent Wimmers
Updated over a week ago

What do the Dashboard reports display?

Total items moved vs cash & card sales? etc...
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Written by Brent Wimmers
Updated over a week ago

Split payments using the multiplier

Having trouble splitting items for payment that have been added using the multiplier?
Tricia Andersson avatar
Written by Tricia Andersson
Updated over a week ago

How to find and reprint an old transaction or account payment receipt?

How do I reprint an old receipt?
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Written by Tricia Andersson
Updated over a week ago