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FAQs
FAQs
Answers to our most frequently asked questions.
45 articles in this collection
Written by
Brent Wimmers,
posBoss Support,
and
AJ Takla
Subscription and Setup
Business Handover Options
I've sold my business and the new owners want to use posBoss
Written by
Brent Wimmers
Updated over a week ago
The posBoss till - Quick and Easy to use
A brief overview of creating an order, saving a tab and paying a bill
Written by
Brent Wimmers
Updated over a week ago
posBoss Demo Videos
A couple of quick videos to take you through how posBoss works and how upgrading to control helps your business.
Written by
Brent Wimmers
Updated over a week ago
Regulr - Demo video on how it works
How does Regulr work with the posBoss till software?
Written by
Brent Wimmers
Updated over a week ago
Mobile ordering with Regulr - What is Regulr?? How much does it cost?
Find out more about our mobile ordering and payment app - Regulr. How much does Regulr cost?
Written by
Brent Wimmers
Updated over a week ago
Paperless - What is Paperless? What are the costs?
Does posBoss have a paperless option, or kitchen display screen (KDS)?
Written by
Brent Wimmers
Updated over a week ago
Mobile Setup for posBoss
Can I set up a posBoss solution for my mobile food truck?
Written by
Brent Wimmers
Updated this week
How can I pay my posBoss subscription?
Can I pay via direct debit from my bank account? Or can you only pay by credit card.
Written by
Brent Wimmers
Updated over a week ago
How do I make a change to my posBoss Subscription?
Change my base plan or add/remove Paperless or Regulr add ons
Written by
Brent Wimmers
Updated over a week ago
Changing your credit card for posBoss payments
How to change your credit card for subscription payments
Written by
Brent Wimmers
Updated over a week ago
How are changes to posBoss subscriptions managed? Why is my payment more than expected?
Will I be charged for changing my subscription when I press the Let’s Do It button? Is it Pro Rata? I received a bill that looks incorrect!
Written by
Brent Wimmers
Updated over a week ago
Do I really need Wi-Fi to run posBoss
Do I need a wifi network to use posBoss
Written by
Brent Wimmers
Updated over a week ago
Get rewarded for referring a friend! T&C's and all, the deets!
Refer us to a friend to get rewarded and free posBoss!
Written by
Brent Wimmers
Updated over a week ago
Hardware
What hardware works with posBoss?
What are the iPads, printers, cash drawers, stands and eftpos terminals that work with posBoss?
Written by
Brent Wimmers
Updated over a week ago
What iPads work with posBoss
What model iPad and iOS version numbers does an iPad have to be to run posBoss
Written by
Brent Wimmers
Updated over a week ago
What printers work with posBoss
Is there a list of compatible printers for posBoss? What if my printer is not on the list?
Written by
Brent Wimmers
Updated over a week ago
posBoss Management site and iPad app
Stocktake FAQs
This guide answers your frequently asked questions about the stocktake functionality
Written by
AJ Takla
Updated over a week ago
Can I change categories and subcategories?
What are the categories and subcategories? The current list doesn't suit my business - what can I do?
Written by
AJ Takla
Updated over a week ago
What do the Dashboard reports display?
Total items moved vs cash & card sales? etc...
Written by
Brent Wimmers
Updated over a week ago
How do I delete a printer?
Can you delete / remove a printer from printer settings in the iPad app?
Written by
Brent Wimmers
Updated over a week ago
Split payments using the multiplier
Having trouble splitting items for payment that have been added using the multiplier?
Written by
posBoss Support
Updated over a week ago
Can I change the font size on orders?
Can dockets and receipts have different font sizes?
Written by
Brent Wimmers
Updated over a week ago
How many pages / tabs / sections can my menu have?
What are the limits for structuring your menu in posBoss?
Written by
Brent Wimmers
Updated over a week ago
Can I swap posBoss to another iPad?
How to move the posBoss app to another iPad.
Written by
Brent Wimmers
Updated over a week ago
Can I set up credit card tipping and surcharges?
Can I have ongoing surcharges for credit card payments? Can I add tips from my card payments?
Written by
Brent Wimmers
Updated over a week ago
Why do I need to cash up all iPads daily?
Cashing up all your iPads daily is required. Find out why...
Written by
Brent Wimmers
Updated over a week ago
Can I reverse a payment made on a voucher in error?
I've accidentally paid a voucher credit twice. What can I do?
Written by
Brent Wimmers
Updated over a week ago
Can I reverse a discount?
If I have applied a discount in error how can I fix it up.
Written by
Brent Wimmers
Updated over a week ago
Weekly Email Summary - how the numbers are calculated.
How we calculate the numbers on the "This is how you did last week" email.
Written by
Brent Wimmers
Updated over a week ago
Syncing your menu
I've made some changes in the management site - How do I get them to appear on the iPad Till app?
Written by
Brent Wimmers
Updated over a week ago
Order Dockets and Receipts
What is the difference between printed orders and receipts and what do they look like?
Written by
Brent Wimmers
Updated over a week ago
Requesting a change to posBoss
How do I request a change or a feature that posBoss doesn't have?
Written by
Brent Wimmers
Updated over a week ago
What happens after I request a change?
What are posBoss working on? Is there a timeframe on my request?
Written by
Brent Wimmers
Updated this week
Can I reprint a cash up?
What can I do if my cashup fails to print or I need another printed copy?
Written by
Brent Wimmers
Updated over a week ago
Why are there variances in my cash up?
How to know what to look for if there are cash and card variances in cashup.
Written by
Brent Wimmers
Updated over a week ago
What are Hospo "unassigned transactions" in the sales report?
Why are hospo'd items appearing as unassigned?
Written by
Brent Wimmers
Updated over a week ago
Accounts keep printing the entire history of transactions...
Why do my accounts print the entire history of transactions? Clearing an account.
Written by
Brent Wimmers
Updated over a week ago
Can I reverse an assignment made on an account?
How can you deal with mistakes made on accounts?
Written by
Brent Wimmers
Updated over a week ago
Do items or mods with no sales price appear on receipts?
What appears on a receipt as opposed to an order docket? Do all modifications appear?
Written by
Brent Wimmers
Updated over a week ago
Open the cash drawer without a sale
How to open up the till drawer for a no sale.
Written by
Brent Wimmers
Updated over a week ago
How is GST calculated in reports?
Why is there a small discrepancy between GST inclusive and GST exclusive amounts on the reports?
Written by
Brent Wimmers
Updated over a week ago
How to manage complex discounts
Some tips on managing voucher discounts in posBoss.
Written by
Brent Wimmers
Updated over a week ago
How do I do a 'cash out'?
How do I do a cash out for a customer's eftpos transaction and how do I record petty cash receipts for when I've taken cash out of the till?
Written by
Brent Wimmers
Updated over a week ago
How to find and reprint an old transaction or account payment receipt?
How do I reprint an old receipt?
Written by
posBoss Support
Updated over a week ago
Can I create a Miscellaneous priced Item button?
How to create an custom price or "open food" button where you can enter the sales price when creating an order.
Written by
Brent Wimmers
Updated over a week ago