FAQs

Regulr - Demo video on how it works

How does Regulr work with the posBoss till software?

Written by Brent Wimmers
Updated over a week ago

Can I place my posBoss subscription on Hold?

Season over or shutting down for a while? Can I put my account on hold?

Written by Brent Wimmers
Updated over a week ago

How is GST calculated in reports?

Why is there a small discrepancy between GST inclusive and GST exclusive amounts on the reports?

Written by Brent Wimmers
Updated over a week ago

Weekly Email Summary - how the numbers are calculated.

How we calculate the numbers on the "This is how you did last week" email.

Written by Brent Wimmers
Updated over a week ago

Paperless - What is Paperless? What are the costs?

Does posBoss have a paperless option, or kitchen display screen (KDS)?

Written by Brent Wimmers
Updated over a week ago

Can I copy a mod group or duplicate an item's mods?

Can we set up mod option sets or copy an item and its mods?

Written by Brent Wimmers
Updated over a week ago

Can I reverse a discount?

If I have applied a discount in error how can I fix it up.

Written by Brent Wimmers
Updated over a week ago

Can I reverse a payment made on a voucher in error?

I've accidentally paid a voucher credit twice. What can I do?

Written by Brent Wimmers
Updated over a week ago

Order Dockets and Receipts

What is the difference between printed orders and receipts and what do they look like?

Written by Brent Wimmers
Updated over a week ago

posBoss Demo Videos

A couple of quick videos to take you through how posBoss works and how upgrading to control helps your business.

Written by Brent Wimmers
Updated over a week ago

Do I really need Wi-Fi to run posBoss

Do I need a wifi network to use posBoss

Written by Brent Wimmers
Updated over a week ago

Staff Sales Summary Reporting

Can I see a breakdown of sales by staff member?

Written by Brent Wimmers
Updated over a week ago

Filtering your Transaction History

Can I filter the transaction history by payment type or staff member?

Written by Brent Wimmers
Updated over a week ago

How do I delete a printer?

Can you delete / remove a printer from printer settings in the iPad app?

Written by Brent Wimmers
Updated over a week ago

posBoss Cash Up reporting graph

A daily snapshot of variances and sales progress based on your daily averages.

Written by Brent Wimmers
Updated over a week ago

Why do I need to cash up all iPads daily?

Cashing up all your iPads daily is required. Find out why...

Written by Brent Wimmers
Updated over a week ago

The posBoss till - Quick and Easy to use

A brief overview of creating an order, saving a tab and paying a bill

Written by Brent Wimmers
Updated over a week ago

Do items or mods with no sales price appear on receipts?

What appears on a receipt as opposed to an order docket?

Written by Brent Wimmers
Updated over a week ago

How do I make a change to my posBoss Subscription?

Add the Control or Regulr add ons or change my base plan

Written by Brent Wimmers
Updated over a week ago

Get rewarded for referring a friend! T&C's and all, the deets!

Refer us to a friend to get rewarded and free posBoss!

Written by Brent Wimmers
Updated over a week ago

What happens after I request a change?

What are posBoss working on? Is there a timeframe on my request?

Written by Brent Wimmers
Updated over a week ago

Changing your credit card for posBoss payments

How to change your credit card for subscription payments

Written by Brent Wimmers
Updated over a week ago

What hardware works with posBoss?

What are the iPads, printers, cash drawers, stands and eftpos terminals that work with posBoss?

Written by Brent Wimmers
Updated over a week ago

Requesting a change to posBoss

How do I request a change or a feature that posBoss doesn't have?

Written by Brent Wimmers
Updated over a week ago

Can I swap posBoss to another iPad?

How to move the posBoss app to another iPad.

Written by Brent Wimmers
Updated over a week ago

What are Hospo "unassigned transactions" in the sales report?

Why are hospo'd items appearing as unassigned?

Written by Brent Wimmers
Updated over a week ago

Can I set up credit card tipping and surcharges?

Can I have ongoing surcharges for credit card payments? can I add tips from my card payments?

Written by Brent Wimmers
Updated over a week ago

How do I manage discount vouchers?

Dealing with discount vouchers or flyers in posBoss.

Written by Brent Wimmers
Updated over a week ago

Mobile ordering with Regulr - What is Regulr?? How much does it cost?

Find out more about our mobile ordering and payment app - Regulr. How much does Regulr cost?

Written by Brent Wimmers
Updated over a week ago

Changing your posBoss email address / posBoss login

How do I change the email address for my posBoss account login or subscription tax receipts?

Written by Brent Wimmers
Updated over a week ago

Do we have Table map / layout?

Pre-defined customer tables or seating charts.

Written by Brent Wimmers
Updated over a week ago

Syncing your menu

I've made some changes in the management site - How do I get them to appear on the iPad Till app?

Written by Brent Wimmers
Updated over a week ago

Can I reprint a cash up?

What can I do if my cashup fails to print or I need another printed copy?

Written by Brent Wimmers
Updated over a week ago

Can I change the font size on orders?

Can dockets and receipts have different font sizes?

Written by Brent Wimmers
Updated over a week ago

Why are there variances in my cash up?

How to know what to look for if there are cash and card variances in cashup.

Written by Brent Wimmers
Updated over a week ago

Can I reverse an assignment made on an account?

How can you deal with mistakes made on accounts?

Written by Brent Wimmers
Updated over a week ago

Wastage

How do I record wastage?

Written by Brent Wimmers
Updated over a week ago

The Eftpos button is not appearing in settings / How can I get eftpos integration?

How do I select my eftpos company?

Written by Brent Wimmers
Updated over a week ago

Open the cash drawer without a sale

How to open up the till drawer for a no sale.

Written by Brent Wimmers
Updated over a week ago

Is eftpos integration included in my plan?

Can I get posBoss talking to eftpos on my subscription plan?

Written by Brent Wimmers
Updated over a week ago

How many pages / tabs / sections can my menu have?

What are the limits for structuring your menu in posBoss?

Written by Brent Wimmers
Updated over a week ago

Mobile Setup for posBoss

Can I set up a cable-free posBoss solution for mobile / food truck?

Written by Brent Wimmers
Updated over a week ago

How to manage complex discounts

Some tips on managing voucher discounts in posBoss.

Written by Brent Wimmers
Updated over a week ago

Accounts keep printing the entire history of transactions...

Why do my accounts print the entire history of transactions? Clearing an account.

Written by Brent Wimmers
Updated over a week ago

Can I create a Miscellaneous priced Item button?

How to create an custom price or "open food" button where you can enter the sales price when creating an order.

Written by Brent Wimmers
Updated over a week ago

How do I do a 'cash out'?

How do I do a cash out for a customer's eftpos transaction and how do I record petty cash receipts for when I've taken cash out of the till?

Written by Brent Wimmers
Updated over a week ago

What do the Dashboard reports display?

Total items moved vs cash & card sales? etc...

Written by Brent Wimmers
Updated over a week ago

Split payments using the multiplier

Having trouble splitting items for payment that have been added using the multiplier?

Written by Tricia Andersson
Updated over a week ago

How to find and reprint an old transaction or account payment receipt?

How do I reprint an old receipt?

Written by Tricia Andersson
Updated over a week ago

What are my options with Safe Hands Initiative finishing?

How do I manage my subscription with Safe Hands finishing up on 21 July 2020?

Written by Brent Wimmers
Updated over a week ago