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Bustle and dojo terminal not connected or getting errors
Bustle and dojo terminal not connected or getting errors

What to do when Bustle is no longer connected to the dojo payments terminal, or you are getting errors when transacting?

Brent Wimmers avatar
Written by Brent Wimmers
Updated this week

Most likely causes: Changes on your network or your router getting overwhelmed with too much traffic.

Quick Fixes:

  • Check the iPad and dojo terminal are on same network. Do this in your iPad settings > Wi-Fi

  • Close and restart the Bustle app.

  • Reboot both the iPad and dojo terminal.

  • Check the Bustle settings - on the iPad app go to Settings > Eftpos (it's an Australasian word for payments πŸ˜€). Are you connected? Try reconnecting if not.

  • Have you swapped to a new terminal? You may need to do a full Delete and Reinstall of Bustle to refresh the settings and allow you to set up again.

Is the Eftpos (payments) button no longer appearing in settings?

Is the transaction successful but Bustle hasn't closed it off for some reason?


Advanced

Most payment issues that occur between Bustle and payment terminals are caused by underlying issues on the Network or Router. Rebooting the router may help in the short term but if intermittent connection issues persist, check out the following article:

Further troubleshooting:

  1. Try restarting your router. Turn off the router for a full 2 minutes, then restart it. Leave it for another couple of minutes. Please note: If you have Star printers, the IP address may have changed so you may need to Search for printers again to locate them - in the Bustle printer settings.

  2. Have there been any recent changes on your network? Is there any slowness? You may need to contact your IT provider to assist.

  3. This one is not usually needed for payment issues but as a last resort it would be well worth doing a delete and reinstall of the Bustle Till app, following these simple instructions carefully (should take only a few minutes).

If none of the steps above work, it may pay to contact dojo or Bustle support - we'll help you get back on track!


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