Most likely cause - your iPad has joined a different network or a problem on your router (internet access may still work).

Has my iPad jumped to a different network?

This is the most frequent cause of printers being unavailable so definitely worth checking first. Check your iPad settings from the Home page > General > Wi-fi. Your iPad needs to be on the same network/router that the printer is connected to. This can happen if your network glitches and your iPad has been set up to connect to more than the one required wi-fi. It's best to remove any connections to other Wi-fi.

Not the cause? Let's look at some other options

Is there a solid green or blue light on your printer or is it red? 

If the light is flashing your printer cannot connect you your router. If it's red, it's either a paper issue or a fault with the printer. If a solid blue or green -  it's likely the iPad has flicked over to another wi-fi network.

Flashing blue or green light:

  1. Check the cables - unplug and re-plug from both printer and router
  2. Turn printer off and on again
  3. Still flashing? You may need to reboot your router (see below) to clear any issues (note: you may be able to access the internet but still have an issue on the router)
  4. If you have a solid light - try a test print. Still not working? - try pressing the Search for printers button in printer settings.

Red light showing on printer:

  1. Do you have paper in the printer?
  2. Open up the printer compartment and reset the paper.
  3. Turn printer off and on again, removing cables and power when off.
  4. If you have a solid blue or green light - try a test print. Still not working? - try pressing the Search for printers button in printer settings.
  5. If the light is still red you may have a fault in the printer and may need to contact your supplier to see if it is under warranty.

Solid green or blue light on printer:

  1. Head to Settings > Printers in the posBoss app. Select your printer - press search for printers. If they appear, select and test print. If not...
  2. Check the iPad is on the correct Wi-fi network - or if bluetooth - that it is paired to the iPad in Settings > Bluetooth. (make sure you forget any other wi-fi networks if it has moved off the correct one)
  3. Still not appearing? Try close and restarting the posBoss app and reboot the iPad.
  4. Turn printer off and on again, removing cables and power when off.
  5. Check Internet access is working - if not, try rebooting your router (see below)
  6. Press the Search for printers button in printer settings to see if your troubleshooting has resolved the issue. 

Router reboot:

Try turning off the router for a full 2 minutes (time it) then restart it.
Leave it for another couple of minutes.
Go to Settings > Printers in the posBoss app and select your printer - press Search for printers - If printers appear - select and test print.

Still not working?

If you are still unable to print there may be an issue with your router which may need fixing or replacing. If the router seems to be functional, get in touch with us to discuss further. Here’s some questions to prepare:

  • Are you on the latest version of posBoss?
  • Has posBoss recently been upgraded?
  • Has anyone changed any settings in posBoss recently?
  • Has there been any recent disruptions, such as power outages? Tradesmen? Changes to the network?

posbosshq.com

Did this answer your question?