Key Points
This article shows you how to take money and redeem pre-paid gift vouchers in Bustle.
For vouchers you don't take money for, or have been sold outside of Bustle - check out this Article.
Vouchers are a special type of Account. If you haven't seen it already, make yourself familiar with the Account process.
Detailed Steps
Create a Voucher
Vouchers are created and managed on the Bustle Till app.
Press the Settings button at the top right and press Accounts & Vouchers.
Press the Create Button, and select Voucher.
Fill in the simple details of the Voucher.
Enter a Name and Email (if you don't have their email, then enter the venue's email address)
Enter any Notes, such as an expiry date.
Don't enter in a Discount for a voucher. Discounts do not work for Vouchers. If you are giving a discount then enter a note and you can manage the discount at redemption,
Press Save.
View and Edit a Voucher
Head to Settings > Accounts & Vouchers
Locate the voucher by selecting the Voucher tab, then scroll or search for the voucher.
Press the Voucher to select it
Press the Edit icon and make your changes.
Then press Save.
Add Credit to your Voucher
Locate the voucher and press it to make it active.
Press Pre-pay Voucher
Enter the amount being paid into the calculator
Press Card or Cash
The amount will now be credited to the voucher and ready to be redeemed
Redeem a voucher
To redeem a voucher, place your order, tab or table as usual.
When it's time to pay, you can pay off the voucher by assigning up to the amount credited on the voucher.
If the total bill is more than the voucher amount, do a partial payment and press Accounts & Vouchers.
Locate the voucher and press it to make it active.
Press Assign.
Double check this is the correct voucher (as it's difficult to reverse) and press Confirm or Print for signature if correct.
If you try to assign more than the credited amount to a voucher, you will receive an error. Head back to the payment page and try again using up to the amount of credit.
If you have any remaining balance on your order, tab, or table - pay it off as normal to settle the bill.
Archive a Voucher
Archiving a Voucher can only be done when the balance is $0.00
Head to Settings > Accounts & Vouchers
Locate the Voucher and press to open the information window
To archive you can either swipe from right to left on the voucher, then press Archive...
Or press the edit button, press ARCHIVE at the top right, and press Archive again on the pop-up confirmation.
The voucher will disappear from the Bustle Till app, but can always be located on your Bustle Hub.
Troubleshooting
If you have made an incorrect payment on a voucher, fix it up by doing this.
To remove a voucher that is in credit but has expired, see here
If there is a difference between what is showing on the voucher in the Bustle Till app vs the hub, get in touch with support via the messenger so we can help further.