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Bustle iPad app is slow or erroring & you have more than one iPad - Cash up all iPads.
Bustle iPad app is slow or erroring & you have more than one iPad - Cash up all iPads.

Printing is slow, crashes, missing dockets, slow eftpos, green cloud whirring, unfixable printing issues, socket closed errors in eftpos.

Brent Wimmers avatar
Written by Brent Wimmers
Updated over a week ago

The quick version:

  • Cash up every iPad Bustle is on, every day

  • Keep them at the lock screen until all are cashed up, then reopen and let them sit for 30 mins.

  • Bustle will then clean up old transactions and keep running smoothly - happy times!

The explanation and full version:

Bustle is designed to be snappy and handle many transactions. If you are experiencing any slowness or random crashing of the app, this is an issue that should be easily fixed.

If you have more than one iPad with Bustle installed, the most likely culprit is a build up of your orders and transactions on the iPads. This can affect a whole raft of things from general slowness to connecting to Eftpos to Paperless dockets stopping.

Why does this happen?

This happens when cash ups are not completed on all iPads daily. Bustle iPads share data, and cashing up cleans old transactions and orders. If not all are cashed up (even if not used), when they open, all of the old transactions/orders are again shared across all iPads - eventually slowing everything down.

Here's what to do to fix it...

  1. Check how many iPads you have set up - on the your Bustle Hub, Go to Setup > iPad Setup > Your iPads. Are you cashing up all Active and/or Locked tills? Are there any there that you can delete?

  2. Cash up ALL iPads at the same time and keep them locked until all iPads are cashed up - do this at the end of service (or now if the issue is stopping you trade). Keeping them in a locked state means not entering your PIN code after the cash up (or starting the shift by signing in with your emoji login)

  3. Open up all iPads again and make sure they have reset their first order number - if it is not reset (like the pic below showing order #1, or #1001) and is on a random number (like #265 or #2442), do another cash up but don't enter any totals - press Next, Next, Next then Confirm and save the cash up. This should reset it properly.

Now that all iPads have been cashed up and start at the correct first order number, the clean up process should take place and everything should speed up again. It may take 5 - 20 minutes to come right after opening the iPads depending on the amount of transactions they need to clean up.

Most importantly: Keep cashing up all iPads daily, keeping them locked until all are cashed up, or you will soon be experiencing slowness again.

Paperless: If Paperless has stopped working, this should fix the problem but it may take a while for it to start working again. Try syncing the menu on both Bustle and Paperless and it should start up again not too long after.

If this has not fixed the slowness after a couple of go's at cashing all iPads up together, then check out this article below and try the other suggestions.

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