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33 articles in this collection
Written by
Brent Wimmers
The Eftpos button is not appearing in settings / How can I get eftpos integration?
How do I select my eftpos company?
Written by
Brent Wimmers
Updated over a week ago
Regulr - My outlet isn't showing on the Regulr app.
Unable to see my outlet location when searching in Regulr
Written by
Brent Wimmers
Updated over a week ago
Unable to print or access other devices after updating to iOS 14.1
Quickly fix printing or eftpos issues after Apple's iOS 14.1 update
Written by
Brent Wimmers
Updated over a week ago
How to fix posBoss iPad app slowness if you have multiple iPads
posBoss iPad app is slow, printing is slow, missing dockets, slow to send bill to eftpos terminal, green cloud whirring - how to fix
Written by
Brent Wimmers
Updated over a week ago
Paperless - Troubleshooting issues
I have an issue with Paperless. Slow? No Orders? Menu updates not working? How do I fix it?
Written by
Brent Wimmers
Updated over a week ago
posBoss cannot connect to Bluetooth device
Bluetooth woes? Try these tricks to get your device discoverable again.
Written by
Brent Wimmers
Updated over a week ago
Unable to Print
I can't print! What do I do if printing stops altogether?
Written by
Brent Wimmers
Updated over a week ago
Integrated eftpos transaction issues
Intermittent problems with posBoss not being able to connect to eftpos terminals.
Written by
Brent Wimmers
Updated over a week ago
posBoss is Slow to respond
Here's what to do if your iPad or posBoss is slow or lagging.
Written by
Brent Wimmers
Updated over a week ago
iPads not syncing with each other
My iPads aren't talking... iPads are not sharing tabs... taking a long time to sync.
Written by
Brent Wimmers
Updated over a week ago
Tyro Eftpos not connecting
What to do when posBoss is no longer connecting to or getting errors from the Tyro Terminal.
Written by
Brent Wimmers
Updated over a week ago
iPad Not Syncing to Management Site
My data is not appearing on the management site dashboards or reports.
Written by
Brent Wimmers
Updated over a week ago
posBoss iPad App is crashing
What to do if the iPad app crashes to the iPad's home screen
Written by
Brent Wimmers
Updated over a week ago
Smartpay (SmartConnect) Eftpos not connecting
What to do when posBoss is no longer connected to the Smartpay SmartConnect Terminal?
Written by
Brent Wimmers
Updated over a week ago
Windcave Eftpos terminal not connecting
What to do when posBoss is no longer connected to the Windcave Terminal?
Written by
Brent Wimmers
Updated over a week ago
Smartpay (Smartlink) Eftpos not connecting
What to do when posBoss is no longer connected to the Smartpay Smartlink Terminal?
Written by
Brent Wimmers
Updated over a week ago
Verifone Eftpos not connecting
What to do when posBoss is no longer connected to the Verifone Terminal?
Written by
Brent Wimmers
Updated over a week ago
One tab showing on two tables
What to do when one tab appears on two tables and what causes it.
Written by
Brent Wimmers
Updated over a week ago
Two tabs appearing on one table
How to deal with double tabs on a table and what causes it.
Written by
Brent Wimmers
Updated over a week ago
Why is there a variance on my sales report?
Variances between transactions and items moved totals on the Sales report.
Written by
Brent Wimmers
Updated over a week ago
Unable to Cash up - Tabs are unsettled.
"All open tabs must be settled" error message when trying to cash up.
Written by
Brent Wimmers
Updated over a week ago
Restart your subscription when cancelled
My iPads were kicked out - How do I get up and running again?
Written by
Brent Wimmers
Updated over a week ago
Printing is delayed or only works sometimes
Printer only working sometimes? posBoss stops and starts printing?
Written by
Brent Wimmers
Updated over a week ago
Order dockets not printing at all
Orders are not printing at all, but everything else is printing fine.
Written by
Brent Wimmers
Updated over a week ago
Cash Drawer Won’t Open
What to do when the cash drawer doesn't open.
Written by
Brent Wimmers
Updated over a week ago
mPOP Printer sometimes not opening cash drawer
Cash drawer intermittently not opening with Star mPOP printer
Written by
Brent Wimmers
Updated over a week ago
Tabs disappear from posBoss iPad app
Customer tabs no longer appearing in the tabs area in posBoss
Written by
Brent Wimmers
Updated over a week ago
Management Site Issues
Unable to save items or menu? Report not showing the correct information? Screen has frozen?
Written by
Brent Wimmers
Updated over a week ago
BNZ PayClip - Not Connecting or Receiving errors
Terminal Status window says the terminal is not connecting. Unable to process card payments or Session Expired errors.
Written by
Brent Wimmers
Updated over a week ago
Eftpos transaction successful but posBoss doesn't close off
My payment went through but posBoss hasn't closed the card transaction
Written by
Brent Wimmers
Updated over a week ago
Emoji Staff Logins - Unable to login with emojis
Unable to log in with emojis to the posBoss app? How to refresh the app so new staff members can log in.
Written by
Brent Wimmers
Updated over a week ago
Xero Issues
Not syncing to Xero? Unable to send cash up to Xero? Can't connect to your Xero Account?
Written by
Brent Wimmers
Updated over a week ago
iPad Battery no longer retains charge
Some things to check if your iPad battery depletes quickly
Written by
Brent Wimmers
Updated over a week ago