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Paperless - Troubleshooting issues

I have an issue with Paperless. Slow? No Orders? Menu updates not working? How do I fix it?

Written by Brent Wimmers
Updated over a week ago

posBoss cannot connect to Bluetooth device

Bluetooth woes? Try these tricks to get your device discoverable again.

Written by Brent Wimmers
Updated over a week ago

Unable to Print

I can't print! What do I do if printing stops altogether?

Written by Brent Wimmers
Updated over a week ago

Integrated eftpos transaction issues

Intermittent problems with posBoss not being able to connect to eftpos terminals.

Written by Brent Wimmers
Updated over a week ago

posBoss is Slow to respond

Here's what to do if your iPad or posBoss is slow or lagging.

Written by Brent Wimmers
Updated over a week ago

iPads not syncing with each other

My iPads aren't talking... iPads are not sharing tabs... taking a long time to sync.

Written by Brent Wimmers
Updated over a week ago

Tyro Eftpos not connecting

What to do when posBoss is no longer connecting to or getting errors from the Tyro Terminal.

Written by Brent Wimmers
Updated over a week ago

iPad Not Syncing to Management Site

My data is not appearing on the management site dashboards or reports.

Written by Brent Wimmers
Updated over a week ago

posBoss iPad App is crashing

What to do if the iPad app crashes to the iPad's home screen

Written by Brent Wimmers
Updated over a week ago

Smartpay (SmartConnect) Eftpos not connecting

What to do when posBoss is no longer connected to the Smartpay SmartConnect Terminal?

Written by Brent Wimmers
Updated over a week ago

Windcave Eftpos terminal not connecting

What to do when posBoss is no longer connected to the Windcave Terminal?

Written by Brent Wimmers
Updated over a week ago

Smartpay (Smartlink) Eftpos not connecting

What to do when posBoss is no longer connected to the Smartpay Smartlink Terminal?

Written by Brent Wimmers
Updated over a week ago

Verifone Eftpos not connecting

What to do when posBoss is no longer connected to the Verifone Terminal?

Written by Brent Wimmers
Updated over a week ago

One tab showing on two tables

What to do when one tab appears on two tables and what causes it.

Written by Brent Wimmers
Updated over a week ago

Two tabs appearing on one table

How to deal with double tabs on a table and what causes it.

Written by Brent Wimmers
Updated over a week ago

Why is there a variance on my sales report?

Variances between transactions and items moved totals on the Sales report.

Written by Brent Wimmers
Updated over a week ago

Dashboard Error - Negative values are invalid for a pie chart

How do I fix the error - Negative values are invalid for a pie chart on my dashboard?

Written by Brent Wimmers
Updated over a week ago

Unable to Cash up - Tabs are unsettled.

"All open tabs must be settled" error message when trying to cash up.

Written by Brent Wimmers
Updated over a week ago

Restart your subscription when cancelled

My iPads were kicked out - How do I get up and running again?

Written by Brent Wimmers
Updated over a week ago

Printing is Intermittent or delayed

Printer only working sometimes? posBoss stops and starts printing?

Written by Brent Wimmers
Updated over a week ago

Order Dockets Not Printing

Orders are not printing, but everything else is printing fine.

Written by Brent Wimmers
Updated over a week ago

Cash Drawer Won’t Open

What to do when the cash drawer doesn't open.

Written by Brent Wimmers
Updated over a week ago

mPOP Printer sometimes not opening cash drawer

Cash drawer intermittently not opening with Star mPOP printer

Written by Brent Wimmers
Updated over a week ago

Tabs disappear from posBoss iPad app

Customer tabs no longer appearing in the tabs area in posBoss

Written by Brent Wimmers
Updated over a week ago

Management Site Issues

Unable to save items or menu? Report not showing the correct information? Screen has frozen?

Written by Brent Wimmers
Updated over a week ago

Regulr - My outlet isn't showing on the Regulr app.

Unable to see my outlet location when searching in Regulr

Written by Brent Wimmers
Updated over a week ago

BNZ PayClip - Not Connecting or Receiving errors

Terminal Status window says the terminal is not connecting. Unable to process card payments or Session Expired errors.

Written by Brent Wimmers
Updated over a week ago

Eftpos transaction successful but posBoss doesn't close off

My payment went through but posBoss hasn't closed the card transaction

Written by Brent Wimmers
Updated over a week ago

Emoji Staff Logins - Unable to login with emojis

Unable to log in with emojis to the posBoss app? How to refresh the app so new staff members can log in.

Written by Brent Wimmers
Updated over a week ago

Xero Issues

Not syncing to Xero? Unable to send cash up to Xero? Can't connect to your Xero Account?

Written by Brent Wimmers
Updated over a week ago

iPad Battery no longer retains charge

Some things to check if your iPad battery depletes quickly

Written by Brent Wimmers
Updated over a week ago