posBoss

Brent Wimmers

AJ Takla

When something goes wrong there may be an easy fix... Search our troubleshooting guides here

Something's wrong...

Here's what to do if your iPad or posBoss is slow or lagging.

posBoss iPad app is slow to respond

Printing is slow, crashes, missing dockets, slow or disconnected eftpos, green cloud whirring, unfixable printing issues.

posBoss iPad app is slow or erroring & you have more than one iPad - Cash up all iPads.

My iPads aren't talking... iPads are not sharing tabs... taking a long time to sync.

iPads not syncing with each other

My data is not appearing on the management site dashboards or reports.

iPad Not Syncing to Management Site

What to do if the iPad app crashes to the iPad's home screen

posBoss iPad App is crashing

"All open tabs must be settled" error message when trying to cash up.

Unable to Cash up - Tabs are unsettled.

Customer tabs no longer appearing in the tabs area in posBoss

Tabs disappear from posBoss iPad app

What to do when the cash drawer doesn't open.

Cash Drawer Won’t Open

Bluetooth woes? Try these tricks to get your device discoverable again.

posBoss cannot connect to Bluetooth device

What to do when one tab appears on two tables and what causes it.

One tab showing on two tables

How to deal with double tabs on a table and what causes it.

Two tabs appearing on one table

Unable to log in with emojis to the posBoss app? How to refresh the app so new staff members can log in.

Emoji Staff Logins - Unable to login with emojis

Some things to check if your iPad battery depletes quickly

iPad Battery no longer retains charge

The Eftpos button is not appearing in settings / How can I get eftpos integration?

iPad Issues 

I can't print! What do I do if printing stops altogether?

Unable to Print

Orders are not printing at all, but everything else is printing fine.

Order dockets not printing at all

Dockets aren't printing on occasion? Printer only working sometimes? posBoss stops and starts printing?

Printing is delayed or only works sometimes

Quickly fix printing or eftpos issues after Apple's iOS 14.1 update

Unable to print or access other devices after updating to iOS 14

Cash drawer intermittently not opening with Star mPOP printer

mPOP Printer sometimes not opening cash drawer

Printing Issues

Unable to see my outlet location when searching in Regulr

Regulr - My outlet isn't showing on the Regulr app.

Regulr Issues

Unable to save items or menu? Report not showing the correct information? Screen has frozen?

Management Site Issues

My iPads were kicked out - How do I get up and running again?

Restart your subscription when cancelled

Variances between transactions and items moved totals on the Sales report.

Why is there a variance on my sales report?

Not syncing to Xero? Unable to send cash up to Xero? Can't connect to your Xero Account?

Xero Issues - Cashups not Syncing

What do I do if I lose connection between the iPad and my Eftpos terminal or my Eftpos is no longer connected?

Eftpos not connecting to posBoss?

Intermittent problems with posBoss not being able to connect to eftpos terminals.

Integrated eftpos transaction issues

My payment went through but posBoss hasn't closed the card transaction

Eftpos transaction successful but posBoss doesn't close off

What to do when posBoss is no longer connected to the Windcave Terminal?

Windcave Eftpos terminal not connecting

What to do when posBoss is no longer connected to the Smartpay Smartlink Terminal?

Smartpay (Smartlink) Eftpos not connecting

Unable to connect to the Verifone terminal? Host is down or transaction refused errors?

Verifone Eftpos not connecting

What to do when posBoss is no longer connected to the Smartpay SmartConnect Terminal?

Smartpay (SmartConnect) Eftpos not connecting

What to do when posBoss is no longer connecting to or getting errors from the Tyro Terminal.

Tyro Eftpos not connecting

Eftpos Issues